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Know Portugal with CAEL Book your Car

Know Portugal with CAEL Book your Car

Terms & Conditions

This Privacy Policy applies to the use of the website and all associated domains and sub-domains.
2. Entity Responsible for Handling Data
The entity responsible for handling any personal data collected and handled related to the use of the website and all associated domains and sub-domains is CAEL – Consórcio de Automóveis Excelsior, Lda., a limited liability company, bearer of entity number 500049947, with registered offices at Rua Braamcamp, Nº52 B, 1250-051 Lisbon.
3. Contact Data
If you have any questions regarding this Privacy Notice, or related to it, or if you wish to notify/warn us of how your personal data is being processed or exercise any of your rights (see point 8 below), please contact us via one of the following contacts: CAEL – Consórcio de Automóveis Excelsior, Lda., Rua Braamcamp, Nº52 B, 1250-051 Lisboa, email: 
4. Bearer of Data
This Privacy Policy applies to the collection and processing of the personal data of website users, and all associated domains and sub-domains.
5. Categories of Data, Handling Purposes and Legal Grounds 
5.1. Main Purpose
Reservation for the rental of a vehicle with no driver and the purchase of products and services associated to this reservation (insurance, extras, etc.) on the website and all associated domains and sub-domains.
CAEL will handle your data for the management of the acquisition of requested products and services, including the rental of a vehicle with no driver and products or services associated to this rental, as well as the channelling of requests for information, suggestions and customer complaints, for their given management and resolution.
Your data will be maintained while there is a mutual interest to maintain a single record, or until you exercise your right for its removal or handling restrictions. 
5.2. Other Uses
Sending of advertising or promotions related to products and services provided by the entity responsible for handling data, CAEL – Consórcio de Automóveis Excelsior, Lda., via all channels available, including electronic means and sms, of a general character, or adapted to its personal characteristics, in accordance with its interests, through the preparation of a sales profile based on information provided and by means of automated handling, maintaining the authorization until consent is revoked. This information can also be used for market research and sales prospecting, consumer habit reports, statistical data and market trends, including surveys to improve our services.
5.3. Legitimacy
The legitimacy for the handling of your data for the creation of a personal Account is the execution of the rental contract, for which you accept the terms and conditions which are published on the website, and therefore be able to use the services provided.
The sending of advertising or promotion communications for products and services, as well as the preparation of the sales profile is based on the consent which is requested through completion of a view with corresponding check boxes.
6. Receivers and categories of receivers 
Any access to your personal data at CAEL is restricted to individuals who need this access to fulfil their professional duties. CAEL may transfer your personal data, for relevant purposes, to the receivers and category of receivers indicated below.
6.1. Third Parties – Private entities, affiliates or not, other than ours
6.2. Data Processors – Specific third parties, affiliates or not, may receive your personal data and process it on behalf of CAEL in accordance with given and necessary instructions for their processing purposes. The data processors will be subject to contractual obligations to implement suitable technical and organisational security measures to safeguard your personal data and to process this type of data only in accordance with the instructions received.
6.3. Governmental bodies, courts, external consultants and similar third parties which are public entities, in accordance with legal requirements and permissions. 
7. Storage Period
Your personal data will be stored by CAEL and/or respective service suppliers only to meet needs for the compliance of your obligations and only for the time needed to fulfil the purposes for which the data was collected, always in accordance with the applicable data protection laws. When the need to process your personal data by CAEL ceases, we will conduct their respective removal from our system and/or records, and/or will take measures to make them anonymous, so that they will never allow for the identification of the person to which they refer (unless we need to maintain this information to comply with legal obligations to which CAEL is obliged). For example, personal data contained in contracts, notifications and trade letters may be subject to legal retention requirements which may require that the information be retained for a period of up to 10 years. If applicable, any other personal data will, in principle, be deleted 5 years after the end of the contractual relationship to which they relate (between the bearer of the data and CAEL).
8. Your Rights
If you have declared your consent to personal data processing activities, you may withdraw this consent at any time, with future effect. This withdrawal will not affect the legality of processing prior to this date. Under the terms of the applicable data protection law, you may have the right to: request access to your personal data, request the updating of your personal data, request the removal of your personal data, request processing restrictions to your personal data, request the portability of the data and object to the processing of your personal data. Please note that your abovementioned rights may be limited by the data protection laws applicable to the country in question. You are also entitled to make a complaint to the competent supervisory data protection authority. To exercise this right, please contact us by of one of the means given in section 3 (above).
9. Alterations to the website privacy notification 
This privacy notification may need to be reviewed periodically (e.g.: for the implementation of new technologies or the introduction of new services). We reserve the right to amend or expand this Website Privacy Notification without giving notice. The alterations will be published on and all associated domains and sub-domains, and/or notified to users in conformity (for example, via email).
Appendix to your Rights 
(a) Right to access:
Your may have the right to obtain, from us, the confirmation of whether your personal data has been processed and, in this case, request access to this data. Access to information includes, among others, the processing purposes, the categories of personal data in question and receivers, or categories of receivers to whom the personal data in question was revealed. However, this is not an absolute right and the interests of others may restrict your access rights. You may have the right to obtain a copy of the personal data which are subject to being processed. If you request more copies, you may be charged a reasonable fee, based on corresponding administration costs.
(b) Right to rectification:
You may have the right, to obtain from us, the rectification of personal data related to you if they are incorrect. Depending of the processing purposes, you may have the right to complete incomplete personal data, namely providing us with an additional declaration.
(c) Right to removal (“right to being forgotten”):
In given circumstances, you may have the right to obtain, from us, the removal of your personal data and we may be obliged to conduct this removal.
(d) Right to processing restrictions:
In given circumstances, you may have the right to obtain, from us, restrictions to the processing of your personal data. In this case, the data in question can be marked and may only be process by us for given purposes.
(e) Right to the portability of data: 
In given circumstances, you may have the right to receive personal data related to you and which you provided us, in a structured format, commonly used and legible by machines, and you may also have the right to transfer this data to another entity without any objections from us.
(f) Right to object:
In given circumstances you may have the right to, at any time and on the basis of reasons related to your particular situation, or if your personal data has been processed for direct marketing purposes, object to the processing of your personal data by us and demand that we no longer process this data. In addition to this, if your personal data has been processed for direct marketing purposes, the user has the right to oppose, at any time, the processing of personal data for this type of marketing, including the creation of profiles, when related to direct marketing. In this case, your data will no longer be processed by us for these purposes.
10. Use on website and other associated domains and sub-domains 
Our website provides information related to anything which may be of interest to customers: promotions and special offers for products and services, payment terms, information related to the characteristics of rental vehicles, timetables, location of stations, etc.
11. Conditions of Access and Use of this Website 
11.1. Access to the website, content and information 
By accessing the website, you accept to the following conditions and all the terms and conditions contained or to the terms and conditions contained in this document, or other terms and conditions set by this website.
If you do not accept these conditions of use, you should not use this website. If you do not accept any specific additional conditions which applies to a specific content (as defined below), or certain transactions which are conducted via the website, you should not use the section of the portal which contains the given content nor conduct those transactions. The website portal reserves the right to conduct alterations or updates to content or format at any time and without any notice. The website reserves the right to terminate or restrict access to the webpage whenever false information is provided or for any other reason deemed relevant.
11.2. Obligation for the correct use of the Website and its content 
The user promises to use the Website correctly in accordance with the law, with this legal notice and all instructions and notifications received.
The user is obliged to the exclusive use of the website, and all of its content, for legal and non-prohibited purposes, which do not violate the law and/or which may harm the legitimate rights of CAEL or any other third party, and/or which may cause direct or indirect damage or injury.
For this purpose, the user abstains from using any content on the website for illegal purposes or purposes which are forbidden in this legal notice, which harm the rights and interests of third parties or which, in any manner, can damage, deactivate, overload, harm or prevent the normal use of the website, computer equipment or documents, files and all types of content stored on any computer equipment (hacking) belonging to Cael, or users or any Internet user (hardware and software).
The user, in particular, and as an example, promises not to transmit, disclose or provide to third parties information, data, content, messages, graphs, sound and/or image files, photographs, recording, software and, in general, any type of material which: 
- In any way contradicts, depreciates or violates the fundamental rights and the freedoms and guarantees recognised constitutionally, and also contained in international treaties and other legislation in force;
- Induces, incites or promotes criminal, slanderous, defamatory, infamous, violent or, in general, acts which go against the law, morality and good customs or public order;
- Induces, incites or promotes discriminatory actions, attitudes or thoughts based on sex, race, religion, belief, age or condition; 
- Incorporates, makes available or allows access to products, information, messages and/or services that are criminal, violent, offensive, harmful, degrading or, in general, go against the law, morality and good customs or public order;
- Are false, ambiguous, inaccurate, exaggerated or inappropriate, that induce or are likely to mislead the subject or the intentions or purposes of the bearer of the data;
- Are protected by any intellectual or industrial property rights belonging to third parties, without the user having previously obtained, from their owners, the necessary authorisation to carry out the use that they make or intend to perform;
- Violates third party business secrets;
- Contradicts the right to honour, personal and family intimacy or the image of people;
- In any way damages the credit and good name of Cael or third parties;
- Violates the confidentiality of communication standards;
- Constitutes, where appropriate, unlawful, misleading or unfair advertising and, in general, constitutes unfair competition;
- Provokes, by its characteristics (such as format, extension, etc.), difficulties in the normal operation of the service;
In accordance with the above, the user agrees to use the website content made available to its users, including, but not limited to, texts, photographs, graphics, images, icons, technology, software, links and other audio-visual or sound content as well as their graphic design and source code (hereinafter designated as "the content"), in accordance with the law, with this legal notice, other notices, regulations, as well as morality and good customs and public order, and in particular to refrain from:
• Reproducing, copying, distributing, making available or communicating publicly, transforming or modifying the content, unless authorised by the corresponding rights holder or are legally permitted;
• Obtaining and even attempting to obtain the content using means or procedures other than those which, as the case may be, have been made available for that purpose or, in general, those commonly used on the Internet for the same purpose, provided that they do not involve a risk of damaging or misusing the website, services and/or content.
In particular, the use of Cael's photographic and audio/video files is subject to the following conditions: their use for commercial purposes and/or their subsequent distribution is prohibited. Images and audio-visual resources available here are for the exclusive use of the media and are purely for informative purposes, provided it is cited. Therefore, their use to illustrate activities, products and or events of other companies is prohibited. Cael reserves the right to withdraw permission for the use any of these images or audio/video files when it believes that they are intended for purposes that in any way harm its interests.
Users and, in general, people who intend to establish a hyperlink between their website and Cael’s website (hereinafter designated as “Hyperlink”) must meet the following conditions, while always being pre-authorised:
- The hyperlink will only allow access to the Home Page or website or to another specific point authorised by Cael, but can never be reproduced in any manner; 
- There will be no false, inaccurate or incorrect statements or indications about Cael, its representatives, employees, websites or products and/or services; 
- There should be no declaration stating that Cael authorised the hyperlink or supervised or assumed any form of the services offered or provided to the website where the hyperlink is established; 
- With the exception of the signs which are part of the given hyperlink, the Web Page where the hyperlink is established will not contain any brand, company name, sign of establishment, denomination, logo, slogan or any other signs which belong to Cael;
- The Web Page where the hyperlink is established cannot contain illegal information or content, contradict morality and good customs and public order, nor contain content which contradicts the rights of third parties;
- The establishment of the hyperlink does not imply, in any manner, the existence of any relationship between Cael and the owner of the Web Page on which is it established, nor the acceptance and approval, by Cael, for its contents or services.
11.3. Duration of Service
Cael does not guarantee the availability and continuity of the website.
Access to Cael’s website has an undefined duration. However, Cael reserves the right to suspend, without prior notice, access to users who, in their opinion, do not meet the rules of use of their website, and take necessary legal measures.
11.4. Disclaimer
Although special care was taken to ensure that all content inserted is correct, the website will not take liability for any type of responsibility which may arise. The website hereby expressly refuses to accept any type of representation or guarantee, expressed or implied, including without limitation, the guarantees of merchantability, adequacy for a particular purpose, non-infringement, or functioning of this portal and its content.
The website does not guarantee or make any representation regarding its security, therefore any information sent may be intercepted.
Under no circumstance will the website, or any of its affiliates, be liable for any damage, indirect, consequential, punishable, special or incidental (including, without limitation, damages related to losses in business, contracts, investments, data, information or interruption of business), arising out of, or in connection with, the use or inability to use this website or its content.
The may contain links to other portals that are not under its control, so it will not be responsible, in any way, for their content. These links are only for the convenience of the user of this website, and the inclusion of a link to other web pages does not imply any relation of with the content of these pages.
Copyrights and other proprietary rights to the content (including, without limitation, software, audio, video, text and photographs) belong to the website or to the corresponding licensee owners. All rights are reserved for content that is not expressly guaranteed by this document.
Unless proven otherwise, content posted on this website can only be reproduced or distributed, without modification, for personal, non-commercial use. Any other use of the content (including, without limitation, distribution, reproduction, modification, viewing or transmission) without the prior written consent from the website is strictly forbidden. All copyrights and other notices on the ownership of this material must appear on all reproductions.
Any information that is sent through or in connection with this website (information from the user), will be treated as non-confidential and is not subject to property rights, immediately becoming property of the website, and being subject to this portal’s Privacy Policy.
The website expressly disclaims any representation and guarantee of any kind, expressed or implied (including, without limitation, guarantees of merchantability, adequacy for a particular purpose or non-infringement) with respect to software that may be used through or from this portal.
The use of social networks is becoming more common and so, in this sense, Cael is present in most of them and is another form to contact us.
Information collected via social networks sometimes includes personal information which is available online and to the public.
These social networks are subjected to their own privacy policies.
To clarify any doubt, make a comment or raise a concern, or if you wish to make a suggestion of how to use your personal information, please send an email to the entity responsible at Cael for data protection to the following email 

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