Compliment Book

(…) Nevertheless, I appreciate a lot the way you dealt with this, and I will for sure rent a car with your company next time I come to Portugal. 
The people at the Lisbon Airport office were very friendly and professional, it has been a great experience with them!
Congratulations for being a trustful company!
With best regards,
Patrice Mascalchi

Bill Holt

Hi Leonor,
I’m back in England now (enjoying snow and rain) and just wanted to say thank you for a trouble-free experience with you and your firm. Whilst I didn’t have any problems that needed major help you made the hire feel very easy, flexible and all-inclusive and therefore very relaxing.
I will certainly look to use you on my next trip which hopefully won’t be too far away!
Kind regards and thanks again.
(Faro Aeroporto)

Vicente Ferreira

Exelente apoio ao cliente.
Tudo muito bem explicado, desde o ínicio da aventura. Carro em perfeitas condições e limpeza efectuada.
(Faro Aeroporto)


Very good service and excellent reception at the airport. I highly recommend Cael.
(Faro Airport)

Steve Orr

Great service from start to finish.
(Faro Aeroporto)

J. Trom

Very good service!
Fantastic – Easy to use car rental. Thank you.
(Lisboa Aeroporto)

João Rodrigues

Muito satisfeito com o atendimento e todo o serviço.
(Lisboa Aeroporto)

Kimberley de Graef

Excellent service and nice and clean cars.
We recommend it to everyone!
(Lisboa Aeroporto)

Alex Bedford

Thanks Paulo,
Car was great and your rep at the airport was very friendly and helpful.
Hopefully we'll come back next year.
Many thanks,
(Faro Aeroporto)

Andrey Kryachev

Very Comfortable car + good price and service.
Thanks for giving us a little bit more opportunity for fun in our trip. We was enjoy our trip.
We will wish you good luck.
(Lisboa Aeroporto)

Peter Potvlieghe

Once more very positive experience and high satisfaction with CAEL in Faro Airport.
Very quick and efficient service. Clean and young car. No surprises!
(Faro Aeroporto)

Maksym Kozhukhar

Very nice communication. Clear picture of the provided services.
We will definitely come back.
(Lisboa Aeroporto)

Horácio Pinto

Cara Ana
Obrigado por nos ter levado à zona das Partidas no último Sábado. Como sempre, foi muito prestável.
Dando seguimento à nossa conversa, gostaria que me reservasse um carro, mais ou menos da mesma categoria daquele que utilizei a semana passada, nas tais condições que você mencionou- promoção de 20%.
O aluguer (levantamento) seria para 29 de Julho (ainda não sei a hora) e a entrega seria no dia 10 de Agosto por volta das 06:30.
A fim de ficar descansado, queira por favor responder a este e-mail.
Quando for possível, poderia enviar-me a despesa da portagem e das SCUTS.
Agradecendo antecipadamente a sua atenção. Como sempre
(Porto Aeroporto)

Alison Tupling

Hi there Paulo
I hope you are well
I just wanted to say thank you for the great service with the car hire yet again and the BMW was great
See you again next year
(Faro Aeroporto)

Ana Oliveira

Venho por este meio elogiar o atendimento do funcionário André Fernandes. Prestável, atencioso, bom ouvinte, de diálogo agradável e fácil. Pronto a ajudar e a resolver o motivo de aluguer do cliente. Reparei que um dos colegas cedeu o cliente a ele, pois só este falava línguas. Neste caso, francês. É sem dúvida uma mais valia para a estação e a empresa. Um funcionário que transmite confiança de voltar a alugar com a empresa. Parabéns!
(Lisboa Aeroporto)

Arthur Wilson

Ola Ana, Joao, Odette and Nelson,
I am writing to thank the whole Cael team at Porto for their great service. Susan and I are particularly grateful to Nelson and Odette for their help on Saturday.
We left my wife’s camera in the car and Odette contacted me so that Nelson could drive to the airport and return it before we caught our flight. Nelson also kindly drove us to the airport on his way to get the car washed. This was excellent customer service.
My family and friends have been very grateful for your very helpful and cheerful service over the past few years. Again, many thanks.
Kind regards,
(Porto Aeroporto)

Hayley Kelly

Hi Paulo,
Thank you once again for fabulous service.
Can I make a late booking please?
Small car just for myself and Stuart.
Arrive 15th Aug 15.25pm (FR4088)
Depart Faro 19th Aug at 17.05.
Kind regards,
(Faro Aeroporto)

Mark Ainley

Excellent service at the counter.  
Excellent all-round.
We look forward to recommending you and also returning
(Lisboa Aeroporto)

James Lusher

Great service from Juan.
He was carefull to advise us about all the insurance options, toll collection service and sat-nav to ensure that we had an easy live.
When we need to find the way home, we just hit the HOME button on the sta-nav.
And Juan recommended a very good restaurant to lunch.
Thank you!
(Porto Aeroporto)

Leonard Macdonald

First used Cael in 2016 and very recently, picking up the car and return to Faro Airport. Just wanted to put on record how very pleased we have been on both occasions. Staff so friendly and helpful, no hard sell for CDW insurance, near new cars with unexpected extras such as sat-nav and proper spare tyres. The young man greeting us at Faro yesterday was amazing! Next in the Algarve in 2021 and will definitely book Cael.
(Faro Aeroporto)

Fiona Cameron

The car was clean + comfortable and all Cael staff were very helpful. Obrigada!
(Lisboa Aeroporto)

Paulo Couto

Ótimo Atendimento
Parabens pelo excelente Atendimento ao cliente e compromisso com o serviço.
(Porto Aeroporto)

Julie Rudge

Positive throughout.
Prompt and efficient service. Will use Cael again.
(Lisboa Aeroporto)

Jim Gray

To Whom It May Concern
I recently rented a vehicle from the Faro agency and just wanted to compliment Cael and the staff in Faro. The vehicle was very clean inside and well maintained. The pickup and drop off process was easy and efficient. Unfortunately we had to cut our trip short but your staff easily accommodated our change. Please pass on my compliments to your staff in Faro and I will definitely use Cael again and recommend it to others.
Thank you
(Faro Aeroporto)


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